Hand Poured Soy Wax Candles

 

Privacy Policy

What we do with your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address in order to administer your account and to provide the products and services you have requested from us.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We use third party companies to perform some of our services, such as payment gateways or managing our mailing list. However we will not pass your information on to any other third party.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to opt out at any time.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Cookies

To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Returns Policy

If you are unhappy with your Black Candle Company of Northumberland purchase you can return any items within 7 days of receipt as long as the item/items are in their original packaging and the product has not been used. We will be willing to exchange or refund the item via the original payment method (Pay Pal, Direct Debit cards). We will be unable to refund postage but we will exchange any item free of charge.

Returning my Package

Please send any returns to:

Court Yard Flat,
Blagdon Hall
Seaton Burn
Northumberland
NE13 6DB

Please make sure the package is securely wrapped and it is your responsibility to return the items in a re-sellable condition. Please send your package by post, including the original delivery note so we can refund the item. Please state whether you would like a refund or an exchange.

If you have lost your original delivery note please include within the package your name, address, contact number whether you would like a refund or an exchange for another product within the 7 days.  The return postage cost will need to be paid for recommending a “signed for” delivery service to guarantee your delivery reaches us. Some items will need to be returned to us to be assessed then we will refund or exhange the products.

Damaged Items

If the item is faulty or damaged please email:  with photographic evidence of any damaged made in transit to be assessed and we will either exchange or refund the product for the same item or a similar replacement of value/size if out of stock (preferences will be considered). In certain cases the item will need to be sent back to the warehouse for testing or reporting and a refund will be given alongside delivery costs.

Here at the Black Candle Company of Northumberland we shall make every effort to make sure all purchases are delivered in perfect condition.

Faulty Items

Within 30 days please contact us on 07468564366 ( Monday-Friday 9am-5pm) or by email:  then you can return the item for an exchange or refund. Please contact us by phone if it is over the 30 days to discuss any faults. We will refund any postage on faulty items. Any misused or products where the customer has not followed the supplied safety instructions will not be refunded.

Wrong order received

Please accept our apologies and contact us by email:  or phone us on 07468564366 (Monday – Friday 9am to 5pm) Please send all returns to the address shown above.  Once we have received the wrong item we will send the correct item back out to you. We will refund the cost of sending the item back to us. We strongly recommend obtaining any proof of purchase when returning the item.

Can I return an item I received as a gift?

We can exchange any item received as a gift, please supply the original order number or email address from the initial order. An email will be sent to the original person who ordered the item once the exchange has been made. Any refunds will be returned onto the original method of payment (PayPal, direct debit/credit cards)

How long will it take to deal with my return?

It will take up to 5 working days (Mon-Fri) to refund your item. You will receive an email once we have processed your return.

Please remember that it can take three to four working days after we have processed a refund payment for it to appear on your credit card statement.

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